James Box is a designer, author and co-founder at Berst. He has spent the last 16 years helping organisations blend design and product strategy to bring new and valuable services into the world.

James has led design teams for clients of all shapes and sizes, including agencies, startups and FTSE 100 companies. Typically, this means helping teams…

• Listen and respond to customers
• Balance improvement with innovation
• Scale up people and processes
• Develop a thriving, creative culture

He was previously Director of UX for pioneering studio Clearleft, where he built one of the country’s leading teams, helped curate some of Europe’s most successful design events and generally had a blast with some very good people.

In 2010 he co–authored the best–selling book Undercover UX Design with Cennydd Bowles and has spoken at design events all over the world such as South by Southwest, UX Australia and Tech4Africa.

He holds an MA in Design for Interactive Media, runs on the South Downs and potters around with family and friends in his hometown of Brighton, UK. You can reach him on Twitter @boxman.