Writing
Undercover User Experience Design
I co-authored Undercover UX with Cennydd Bowles back in 2010, when UX was still an emerging practice. It's a practical guide for aspiring designers that showed how to do great UX work with small budgets, no time, and zero support from your managers. All, as the name suggests, without the permission teams would come to expect in later years.
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Selected articles
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You have every right to be optimistic
Why an optimistic mindset helps us see possibilities others overlook and make massive progress on hard problems
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Hey Siri, who’s driving now?
How our relationship with AI is shifting from tools to autonomous peers, and why that future now feels plausible
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AI-native experiences and the promise of magical personal fluidity
Six interaction design shifts that challenge common patterns in AI-native products
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Why innovation stalls in scale-ups and how to break the cycle
How the pursuit of scale can threaten the innovation that made a scale-up successful in the first place
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